Public Administration and Constitutional Affairs Committee

Follow-up to PHSO report on HS2

Inquiry status: open

Accepting written submissions; the deadline is Thursday 11 February 2016

Scope of the inquiry

In November 2015, the Parliamentary and Health Service Ombudsman published its Report of the results of an investigation into a complaint about High Speed 2 Ltd (HS2). The investigation looked at HS2 Ltd's communication and engagement with a particular group of residents, including how it had handled complaints. It found that “overall HS2 Ltd's actions fell below the reasonable standards we would expect, so much so that they constituted maladministration.” The report made several recommendations about the steps HS2 Ltd should take to put matters right and to improve its service.

This inquiry focuses on the issues raised in the PHSO report. Please see the terms of reference for a more detailed outline of the scope of the inquiry and for more information on how to make a submission .

Terms of reference: Follow-up to PHSO report on HS2 Send a written submission

Next meeting(s)

There are currently no public meetings scheduled.

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