Welfare Tax Credits:Written question - 22658

Q
Asked by Frank Field
(Birkenhead)
[N]
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'Named day' questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.

Asked on: 14 January 2016
HM Treasury
Welfare Tax Credits
Commons
To ask Mr Chancellor of the Exchequer, how many applications for mandatory reconsideration of a tax credits decision are awaiting determination by Concentrix.
A
Answered by: Mr David Gauke
Answered on: 03 February 2016

The number of requests for mandatory reconsideration of a decision about a tax credits award that Concentrix have received since the commencement of their contract with HM Revenue and Customs in November 2014 is as follows:

Month

Number of MRs

November 2014

0

December 2014

2

January 2015

6

February 2015

38

March 2015

29

April 2015

137

May 2015

100

June 2015

45

July 2015

71

August 2015

108

September 2015

1221

October 2015

925

November 2015

871

December 2015

2371

The total is about 1.6% of all decisions Concentrix made in the same period.

As of 15 January 2016, there are 566 mandatory reconsiderations in progress that have been opened and Concentrix are waiting for customers to provide further evidence. Concentrix have 30 further mandatory reconsiderations that are awaiting determination.

The average length of time taken between Concentrix starting to work a mandatory reconsideration and making a decision is 24 days. This includes the time needed for customers to provide any further evidence.

Grouped Questions: 22572 | 22668

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