Case management software
Last revised: 10 November
So you are
interested in case management software?
A number of case management software products are available from
private suppliers. Each of these is different and geared to meet a
particular need, so it is important that you know exactly what use you want
to make of the product before you buy. Costs can vary hugely, too, so
it pays to do some research before you buy.
For example, find an MP’s office which uses the product which
interests you, and ask how it works for them.
Before deciding to
use any of these, please consult the PICT to ensure compatibility with software supplied by the
House of Commons. Talk to Peter Beasley
on 020 7219 8808.
Here are brief
details of some of the products commonly available. In addition, there are a
number which are developed specifically for use by solicitors.
in this list does not imply any sort of approval, and you are recommended to
undertake your own enquiries. Prices
are approximate and were correct in 2009.
Again, please verify with the supplier.
The two principal packages are:
CFL Caseworker is available for use by Labour members of Parliament and their staff. It was first released in 1990 and has been continually improved over the years to ensure it meets the specific needs that Labour members have. CFL Caseworker is used by the overwhelming majority of Labour MPs, MSPs and Welsh Assembly members.
CFL Caseworker’s core features:
Core support features:
Cost: As well as being specially designed for the work of members offices, its annual licence fee of £335 (covering use by all staff, unlimited upgrades and telephone support) makes it extremely good value and use of members allowances.
How to order: Contact Andrew Hudson: 0207 783 1558. Or email: firstname.lastname@example.orgWebsite: www.cfl.org.uk
2. CMITS Case Management, designed by Members for Members
The system has now been adopted by almost a fifth of the House and has been around since 2003. It complements the hardware provided by PICT and is fully integrated with the installed Microsoft Office products. It is a recognised and trusted product that PICT allow direct network support via a network connection agreement and non disclosure agreement. This enables CMITS support to shadow user PCs to offer shadow support, advice and assistance. The electoral register can be integrated into the system to cut down data entry. CMITS is a comprehensive data management tool which in addition to casework also has a complete document management system with document scanning, email capture, web and file link options. The system also has press release management, a surgery and meeting management facility, EDM and parliamentary questions tools as well as a complete statistical analysis tool. For those using laptops it is also possible to have the system installed for use on the move.
Costs: £2,375 + £500 year one support. Annual support costs thereafter £600 per year. This entitles users to a free updates and CMITS can be installed on as many parliamentary PCs as required.
Contact: Martin McSweeney on 01226 341287 or 07796 953349, email@example.com
Two others are:
Advice & Information Management System
The AIMS case management software is produced by Lasa and is widely used by hundreds of independent advice providers across the UK. A new free version of AIMS is available for immediate download from www.lasa.org.uk/aims/download
The AIMS system provides:
We offer training throughout the year, provide telephone, email and web site support.
Contact: AIMS@lasa.org.uk. Phone: 020 7377 2806
Website: www.lasa.org.uk which includes information on training, support and upgrades. You can also download a demonstration.
Supplied by Deltascheme.
Costs: A one off payment in the region of £250 plus an optional annual payment of £100 for maintenance, support and help desk services.
Contact: Duncan Williams 01202 710022. firstname.lastname@example.org.