to my e-mail of 23rd October and the outcome of the Modernisation
debate, please note that the Central Tours Office will be able to begin
taking bookings for 2003 from next Tuesday 19th November.
At present we are only able to take bookings for Monday mornings
and for Fridays (all day if the Commons are not sitting, late afternoon
only if they are). We are
still awaiting the outcome of discussions regarding Line of Route
availability on Tuesdays, Wednesdays and Thursdays and will update you
further as soon as we are informed of this.
note also that in order to achieve a more orderly throughput of, and
better experience for, visitors on the Line of Route, tours will operate
on a strictly timed basis, and the ability of the CTO to accommodate
last minute or "squeezed in" requests will be severely
constrained. One benefit of
this more controlled throughput will be that it enables us to increase
individual group sizes to 20, with effect from January 2003.
system operating for 2003 bookings is as follows: constituents still
need a sponsoring Member and therefore all approaches to the CTO should
be made via Members' offices. Once
contacted, the CTO will advise on availability, book the tour, and send
to the Member permits and supporting information for their constituents
for signature and forwarding. As
from 14th November all guiding will be paid for by Parliament; guides
must be drawn from an in-house pool and where one is requested will be
allocated by the CTO. Members
may, of course, still elect to guide their groups round themselves or
appoint a member of their own staff if they so wish. Redesigned Permits
and supporting materials should guide all involved more smoothly through
the entire process.
next Tuesday, bookings may be made by telephone (dedicated bookings line
is 020 7219 3003) or fax (020 7219 5603); we plan to introduce e-mail
and intranet services shortly. Please
refer general enquiries to 020 7219 4206/5246 (these two numbers should
continue to be used for bookings enquiries before Tuesday).
thank you for bearing with us over the past few weeks as we put our
systems in place. We hope
that from next Tuesday you will see an enhanced and responsive service
from the CTO.
Launert - Central Tours Office Manager
Sent: 12 November 2002.