Hotline numbers for MPs, MEPs, MSPs, AMs and their staff

A Working for an MP Guide
Hotline numbers for MPs, MEPs, MSPs, AMs and their staff
First Published 2006 w4mp
Last Updated 17 December 2015 w4mp
Last Reviewed 8 January 2013 w4mp
Revision notes

These hotline numbers are for the use of MPs, MEPs, MSPs, Welsh Assembly Members and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, Members of the Welsh Assembly or Members of the European Parliament, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives to obtain written consent whenever possible, in order to prevent any potential delays.

Quick link: The current hotlines list is here.

IMPORTANT: Are you using the correct hotlines list?

Do you have the hotlines list bookmarked? It has come to our attention that some people are using a bookmark which links to a very old (June 2010) version of the hotlines list. That list is now very out-of-date. The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version and update your bookmark if necessary. 

It is better to view the list online rather than download it, then you can be sure you are always using the correct version.

Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary email address. It is now listed as Hotlines for MPs under ‘H’ in the A-Z index on the intranet (click here). Click here for a direct link to the list.

It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven’t come across that very useful page do spend some time browsing through the excellent guides listed there. Here’s the link.

To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.

Don’t forget to check out our own W4MP casework guides; they’re here.

If you are an MEP, or his/her staff, and you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Welsh Assembly Members via their own Intranet. If anyone has a contact for the European Parliament Intranet (do they have one?) please let us know, again using our Feedback Form.

Here’s something which is available to everyone: CEO email addresses. See www.w4mp.org/html/eni/2010q3/20100709_ceo_email.asp.

LATEST UPDATES

17 December 2015

  • Updated telephone number for DWP North West

9 December 2015

  • Addition of contact details for Vodafone
  • Amendment of contact details for EE (Everything Everywhere)
  • Correction of email address for Child Support Agency (North West)
  • Correction of email address for DWP (North West)

8 October 2015

  • Amendment of URL for CEO Emails website
  • Amendment of contact details for the Financial Conduct Authority

17 September 2015

  • Major update for the Pension Service
  • Removal of details for Santander
  • Addition of details for British Airways / International Airlines Group
  • Amendment of details for HMRC
  • Update of details for DWP Scotland
  • Updated Passport Office details

7 August 2015

  • addition of details for the Financial Ombudsman
  • amended details for the Legal Ombudsman

3 August 2015

  • amended details for Lloyds Banking Group

23 July 2015

  • amendment to details for the DWP

22 July 2015

  • major update of details for the DWP
  • amended details for British Gas
  • amended details for Maximus
  • amended details for Thames Water

7 July 2015

  • Addition of details for British Gas for Welsh Assembly Members
  • Amended w4mp hotline link
  • Amended details for the Financial Ombudsman
  • Amended details for Experian

1 July 2015

  • Major update to details for Child Maintenance/Child Support

25 June 2015

  • Updated information for TalkTalk

4 June 2015

  • Updated information for NHS England

2 June 2015

20 May 2015

  • Updated contact details for Natwest/RBS
  • Updated contact details for UKVI NW Account Manager Team

23 March 2015

  • Amended contact details for TalkTalk
  • Removal of obsolete details for the Office of Fair Trading
  • Updated contact details for HMRC
  • Updated contact information for the Independent Case Examiner

19 March 2015

  • Amended telephone number for Child Benefit
  • Added new details for Swansea Pension Centre

5 March 2015

  • Amended details for HM Passport Office
  • Removed obsolete details for ATOS
  • Added new details for Maximus, the organisation which has replaced ATOS for Work Capability Assessments for the DWP

2 March 2015

  • Added email address for Sky TV

25 February 2015

  • Amendment to details for Sky TV

29 January 2015

  • Amended contact details for BSkyB

22 January 2015

  • Amended details for Virgin Media
  • Amended details for DWP Debt Management Cases

22 December 2014

  • Amended details for the Foreign & Commonweath Office (Overseas Passports)

4 December 2014

  • Amended details for Ofcom
  • New details for Ofgem

1 December 2014

  • New contact details for Dwr Cymru / Welsh Water

26 November 2014

  • Amended contact details for the Chief Executive of NHS England
  • Amended contact details for Thames Water

18 November 2014

  • Corrected telephone number for the Benefit Fraud Hotline

21 October 2014

  • Amended contact details for the Tax Credit hotlines
  • Amended contact details for the Pension Protection Fund
  • Addition of public contact details for UK Visas and Immigration
  • Addition of contact details for Personal Independence Payments – Wales

16 October 2014

  • Amended contact details for the Office of the Immigration Services Commissioner
  • Addition of new details for nPower Green Deal

3 October 2014

  • Addition of new contact details for the Information Commissioner
  • Removal of obsolete public contact details for UK Visas & Immigration
  • Addition of information about the Tax Credit Office
  • Amended contact details for the Legal Ombudsman (formerly the Legal Services Ombudsman)

14 August 2014

  • Amended contact details for Royal Bank of Scotland/Natwest
  • Amended contact details for Talk Talk

25 July 2014

  • New contact details for DWP local complaints resolution teams in Wales and North West England

17 July 2014

  • Amended contact details for nPower
  • Addition of details for the National Offender Management Service
  • Updated hyperlink to the List of Ministerial Responsibilities

2 June 2014

  • Addition of details for Thames Water

21 May 2014

  • Amended contact details for DWP – Pensions

20 May 2014

  • Amended details for Network Rail
  • Amended details for HM Passport Office

19 May 2014

  • Amended details for the Immigration Minister
  • Removal of obsolete details for the Office for the Supervision of Solicitors
  • Addition of public details for the Solicitors’ Regulation Authority
  • Change of details from UK Border Agency to UK Visa and Immigration (note that some web pages are still using UKBA URLs)
  • Addition of contact details for UKVI ‘Regional Responder Hubs’
  • Addition of contact details for the Employers’ Checking Service (UKVI)
  • Addition of email address for the Identity and Passport Service
  • Addition of email address for the Nationality Contact Centre
  • Addition of telephone number for the Disability and Carers’ Service

10 April 2014

  • New details for DWP Debt Management cases

24 March 2014

  • Amended contact details for the Disclosure and Barring Service (formerly Criminal Records Bureau)

28 February 2014

  • Amended contact details for E.on

5 February 2014

  • New contact details for the Ombudsman Services for Energy, Communications, Property and Copyright
  • Amended details for British Gas
  • New details for 3 Mobile

20 January 2014

  • Amended details for NPower
  • Amended details for E.on

8 January 2014

  • Amended details for Talk Talk
  • New contact details for the Public Services Ombudsman for Wales

16 December 2013

  • Addition of a postal address for Child Tax Credits

28 November 2013

  • New entry for Natural Resources Wales
  • New entry for ATOS (PIP)

27 November 2013

  • Updates to the contact details for all of the Child Support Agency Business Units.

15 November 2013

  • New entry for Personal Independence Payments in Scotland

12 November 2013

  • Updated contact details for CSA Eastern Business Unit

28 October 2013

  • Amended details for the Office of the Immigration Services Commissioner
  • Amended details for Virgin Media

18 October 2013

  • New entry: Royal Society for the Prevention of Cruelty to Animals (RSPCA)

16 October 2013

  • Amendment of contact details for Ofcom

9 October 2013

  • Correction of postcode for Pension Service

4 Octobe r 2013

  • Amended email address for the Disability & Carers’ Section of the DWP

23 September 2013

  • Amended contact details for CSA South Eastern Business Unit
  • Amended contact details for BT Wales
  • New entry: Arriva Trains Wales
  • New entry: Network Rail

19 September 2013

  • Amended details for the DWP in relation to pensions and disability-related benefits.

11 September 2013

  • New entry: NHS England

2 September 2013

  • New entry: Talk Talk
  • New entry: G4S
  • New entry: United Utilities
  • Amended entry: email address for the Pension Service

2 August 2013

  • Amendment of details for NPower

1 August 2013

  • Amendment of details for the Royal Mail in Scotland

30 July 2013

  • Addition of details for ‘EE’ (Everything Everywhere, formerly T-Mobile & Orange)

12 July 2013

  • Addition of details for Bradford & Bingley Building Society

22 May 2013

  • Amended telephone number for Scottish Power

25 April 2013

  • Change of contact details for the Wales & North West Business Team of the Child Support Agency

24 April 2013

  • Addition of contact information for the Royal Bank of Scotland

3 April 2013

  • Addition of details for the Independent Police Complaints Commission

20 March 2013

  • Correction of contact information for OFGEM
  • Addition of details for the Financial Services Compensation Scheme

13 March 2013

  • Updated contact details for the Skills Funding Agency

5 March 2013

  • Addition of contact details for Santander
  • Details of the new Disclosure & Barring Service (formed by a merger of the Independent Safeguarding Authority and the Criminal Records Bureau)
  • Updated contact details for the Independent Complaints Monitor
  • Updated contact information for SSE Energy

28 February 2013

  • Change of telephone number for HMRC PAYE and Self Assessment.

15 February 2013

  • Change of contact for various CSA offices
  • Addition of details for Financial Ombudsman
  • New details for HM Court & Tribunal Service
  • Details of new Adjudicator
  • New email address for Prime Minister/Deputy Prime Minister
  • Addition of contact details for the Social Fund
  • Removal of defunct Jobcentre Plus details

8 January 2013

  • The latest change is an update to the contact information for Nest. This change affects Members in Wales only.

26 November 2012

  • Updated contact information for TV Licensing

20 November 2012

  • Updated contact information for E.ON

2 November 2012

Updated information for:

  • Royal Mail in Wales
  • Post Office Telephones
  • OFCOM
  • CSA Eastern Business Unit
  • CSA Midlands Business Unit
  • UK Border Agency for Members of the Welsh Assembly
  • OFGEM (correction of telephone number)

Replacement of information for the Child Maintenance & Enforcement Commission with information for the DWP – Child Maintenance). CMEC no longer exists.

29 August 2012

  • New email for Disability and Carers’ Service

7 August 2012

  • New contact for Virgin Media
  • New contact details for E.ON

17 May 2012

  • Updated contact information for the Office of Fair Trading

16 April 2012

  • Updated contact details for the Royal Mail and The Post Office

10 April 2012

  • New contact details for BT – for Welsh Assembly Members only

22 March 2012

  • Updated email address for the Tribunal Service

21 March 2012

Contact information for:

  • Care Council for Wales
  • Council for Healthcare Regulatory Excellence
  • General Chiropractic Council
  • General Dental Council
  • General Medical Council
  • General Optical Council
  • General Osteopathic Council
  • General Pharmaceutical Council
  • General Social Care Council
  • Health Professions Council
  • Manchester Airports Group
  • Northern Ireland Social Care Council
  • Nursing and Midwifery Council
  • Pharmaceutical Society of Northern Ireland
  • Scottish Social Services Council

15 March 2012

  • Additional details for Sky TV
  • Correction of telephone number for TV Licensing

29 February 2012

  • Correction to Asylum & Immigration Tribunal public telephone number
  • Correction of Foreign & Commonweath Office email address
  • Removal of contact details for the International Organisation for Migration (voluntary returns advice is now given by Refugee Action
  • Correction to title for the Minister of State for Immigration, plus addition of new information
  • Update to information and details for UKBA North East, Humber & Yorkshire Account Managers
  • Update to information for UKBA North West Account Managers
  • Removal of information for Dallas Court
  • Update to information for UKBA Scotland and Northern Ireland Account Manager
  • Removal of obsolete information for Work Permits (UK)
  • Addition of details for Refugee Action

20 February 2012

  • Removed incorrect address for Department for Work & Pensions
  • Removed incorrect telephone number for UKBA Liverpool

13 February 2012

  • Removal of obsolete details for Scottish Gas
  • New email address for British Gas

3 February 2012

  • Updated details for Lloyds Banking

2 February 2012

  • Corrected the telephone number for Nest

20 December 2011

  • email address for the H S E removed as it no longer works

1 December 2011

  • Change of telephone number for Scottish – Southern Energy
  • Added notes to remit of the Pension, Disability and Carers Service
  • Removal of Health & Safety Executive Telephone Information Line

16 November 2011

  • Change of details for OFGEM

11 November 2011

  • Significant changes to CSA contact details
  • New contact details for Royal Mail Group
  • Removal of details for the now defunct Immigration Advisory Service

31 October 2011

  • Addition of details for Foreign and Commonwealth Office
  • Removal of incorrect email address for Identity and Passport Service

21 October 2011

  • Change of contact details for E.On.

18 October 2011

  • Addition of MP e-hotline for the Foreign & Commonwealth Office

11 October 2011

  • New telephone numbers for Tax Credits and Child Benefit. Please note that the old numbers will cease to operate within the next week or so.
  • New contact name and number for Lloyds Banking Group.

5 October 2011

  • Addition of correspondence address for income tax-related enquiries

13 September 2011

  • Change of details for Ofsted

5 September 2011

  • Addition of details for Barclays and Barclaycard

18 August 2011

  • New contact at CSA Midlands

21 July 2011

  • New telephone numbers for the Identity and Passport Service.

19 July 2011

  • New HMRC hotline number for PAYE and Self Assessment

6 July 2011

  • Added details of new Child Maintenance and Enforcement Commissioner.

4 July 2011

  • Further updated details for CSA South East Business Unit

17 June 2011

  • Updated details for CSA South East Business Unit

10 June 2011

  • Rearranged UKBA contact information to help to make it clearer which contacts to use.

7 June 2011

  • Removed details for Wales Home Energy Efficiency Scheme and replaced them with details for Nest

26 May 2011

  • Added email address for DVLA

19 May 2011

  • Updated details for the International Pension Centre (formerly on our list as ‘Medical Benefits Direct’)

18 May 2011

  • Corrected email address for Tribunals Service

4 May 2011

  • Change of details for Lloyds Banking Group

12 April 2011

  • Updated Details for Royal Mail – added new contacts for England, Wales and Northern Ireland.

8 April 2011

  • Updated name for contact at BSkyB

31 March 2011

  • Revised details for HMRC. Please take note of these new details. HMRC hotline staff can help only with the subjects specified. Please do not ask them about other topics.

7 March 2011

  • Addition of email address for HMRC

3 March 2011

  • Addition of contact details for Royal Mail

22 February 2011

  • Additional of contact details for Lloyds Banking / Bank of Scotland

16 February 2011

  • Change of contact details for the DVLA
  • Change of contact details for HMRC

3 February 2011

  • Listed details of new CSA Managing Director

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MEPs, AMs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”