These courses are currently offered. For details of how to book and the current schedule see our main Training Page.
Immigration Law | An intensive introduction to immigration law suitable for those who have just started looking at immigration cases and those with more experience. Will help you understand how the cases you see arise and how they might be resolved. Does not cover asylum. |
Mental Health Awareness | This interactive training provides delegates with an awareness of the early signs of distress and a range of mental health conditions. We then look at an array of skills and tools that should manage or diffuse difficult and sensitive situations. The need for the human skills of empathy, compassion, and being non-judgmental is balanced with boundaries and sign posting, as well as the importance of managing one’s own stress. |
Welfare Benefits
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For Constituency staff dealing with casework issues around various benefits. This two day course will cover types of benefits, current and expected changes to the Benefit system, who can claim what and what to do when things go wrong. An overview of the key Welfare Benefits, Personal Independent Payments and Benefit Cap |
Personal Independent Payments
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For anyone working for a Member, in particular those dealing with constituency casework issues which involve issues of disability. Previous knowledge is a requirement for this course so either attendance of the 2-day Welfare Benefits course or previous experience of Disability Living Allowance is advisable. This course will include understanding the changes in the way this benefit is assessed, who can make a claim and levels of entitlement, and understanding how a PIP may impact on other awarded benefits.
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Communications Trilogy
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Trilogy of mini workshops –
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Induction: House services | Brief Induction Sessions on the House of Commons and services in the Palace of Westminster
Duration 2 hours Who should attend this course Members’ Staff Course Overview and Content This course informs Members and Members’ staff on the range of services provided by the Departments of the House of Commons Service. The session includes speakers from across the House Service including:
In addition, an experienced colleague who works for a Member will discuss:
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Tour of Services – Palace of Westminster | An Induction tour for new Members’ staff. Brief orientation of essential services, areas of interest, facilitating the understanding of access procedures and rules. The 1 hour tour will include key service areas (for example, Table Office, Vote Office, the Library, Catering Outlets.Duration 45 mins – 1 hour
Who should attend this course New members’ staff and existing staff who wish to enrich their knowledge of essential services and House procedures. Course Overview and Content This course will provide a brief orientation of essential services and will highlight areas of interest that are relevant to Members staff. In addition, the tour will enhance the understanding of access procedures and rules. Learning Objectives By the end of this course you will be:
Approach Tours are led by Visitor Assistants, and run Monday (am) and on non-sitting Fridays. There are two tours per month, running on alternating days. Tours begin and end at the reception to Portcullis House. Tours are delivered to a small group of 10-15 people. Questions are encouraged, however time is limited. It is advisable that staff bring writing material to make brief notes.
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Universal Credits | By the end of the course you will be able to identify:Who can make a claim, The rules of entitlement, How to make a claim, Role of the Assessment period, Inclusion of housing costs in the claim, Calculation of the award Why and when sanctions, penalties and overpayments will be applied, Transitional protection
Benefit Cap.
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