COMMONS

Work of the Parliamentary and Health Service Ombudsman

Written submissions invited; oral evidence in progress

Written submissions

If you are considering sending a written submission please read the following guidelines:

Written submissions to the inquiry should be submitted online:

Witnesses

  • Dame Julie Mellor DBE, Parliamentary and Health Service Ombudsman
  • Mick Martin, Managing Director, PHSO

At this session, the Public Administration Select Committee (PASC) will hold its annual scrutiny session with the Parliamentary and Health Service Ombudsman (PHSO), Dame Julie Mellor. The Committee will hear from Dame Julie about her work in 2013-14 and her strategy for the continuing operation of the service.

The session will also form part of the Committee’s inquiry into Parliament’s Ombudsman Service, in which Members will discuss with PHSO what is needed to deliver a modern ombudsman service for the public.

Written submissions

We invite those who wish to do so to submit written evidence about the quality of the work of the Ombudsman’s service, noting that the Committee is unable to take up individual cases. The deadline for written submissions is 7 November 2014.

Topics to be covered

Particular issues to be explored may include

  • the challenges faced by PHSO in achieving the aims of the 2013-18 strategy;
  • how investigations are undertaken by PHSO and the impact of PHSO’s strategy to investigate more complaints.

Further information

News

Publications

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    Glossary

    • Reports and associated evidence – Reports of Committee inquires. This category may also include Special Reports where they are used by a Committee to bring matters relating to conduct of its business to the notice of the House.
    • Responses to Reports - Responses may be published as a Special Report, or as a Command Paper. They may also be appended to a Report should the Committee have substantial comments on the Response, in which case they can be found listed under Reports. 
    • Other oral and written evidence - Evidence taken by the Committee that has yet to or did not result in the publication of a Report. This includes transcripts of recent meetings.
    • Estimate Memoranda - An Estimate memorandum is an explanatory note that accompanies a government department’s estimate (a means by which a department seeks authority from Parliament for its spending plans).
    • Correspondence - Correspondence sent from or received by the Committee or its Chair.
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