Complaints and raising concerns

Inquiry status: oral evidence ongoing

In this inquiry the Health Committee reviews progress in improving the handling of complaints from patients and the public, and concerns raised by staff.

Among other things, the inquiry will consider:  handling of complaints made by patients and families, as well as staff; support for patients, the public and staff who wish to make complaints or raise concerns; the consequences of complaints for care providers and of raising concerns for the employment prospects of staff; and future plans for improvements in this area. 


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    • Reports and associated evidence – Reports of Committee inquires. This category may also include Special Reports where they are used by a Committee to bring matters relating to conduct of its business to the notice of the House.
    • Responses to Reports - Responses may be published as a Special Report, or as a Command Paper. They may also be appended to a Report should the Committee have substantial comments on the Response, in which case they can be found listed under Reports. 
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    • Correspondence - Correspondence sent from or received by the Committee or its Chair.
  • 08 Jul 2014 - Complaints and Raising Concerns - oral evidence | PDF version (PDF440 KB) HC 350 | Published 11 Jul 2014

    Evidence given by Dean Royles, Chief Executive, NHS Employers, Rob Webster, Chief Executive, NHS Confederation, and Chris Hopson, Chief Executive, Foundation Trust Network, Dr Daniel Poulter MP, Parliamentary Under-Secretary of State for Health, Department of Health, Jane Cummings, Chief Nursing Officer for England, NHS England, and Neil Churchill, Director, NHS England, Improving Patient Experience

  • 17 June 2014 - Complaints and raising concerns - oral evidence | PDF version (PDF414 KB) HC 350 | Published 26 Jun 2014

    Evidence given by David Behan CBE, Chief Executive, Care Quality Commission; Professor Sir Mike Richards, Chief Inspector of Hospitals, Care Quality Commission and James Titcombe, National Advisor on patient safety, culture and quality, Care Quality Commission; Niall Dickson, Chief Executive, General Medical Council; Anthony Omo,Director of Fitness to Practise, General Medical Council; Jackie Smith, Chief Executive, Nursing and Midwifery Council and Sarah Page, Director of Fitness to Practise, Nursing and Midwifery Council

  • 13 May 2014 - Complaints and Raising Concerns - oral evidence | PDF version (PDF358 KB) HC 350 | Published 16 May 2014

    Evidence given by Lisa O’Dwyer, Director of Medical and Legal Services, Action against Medical Accidents, Liz Thomas, Head of Policy and Research, Action against Medical Accidents, and Sonia Sodha, Head of Public Services and Consumer Rights Policy, Which?, Dame Julie Mellor, Parliamentary Commissioner for Administration and Health Service Commissioner for England, and Dr Jane Martin, Local Government Ombudsman and Chair of the Commission for Local Administration for England

  • 18 Mar 2014 - Complaints and Raising Concerns - oral evidence | PDF version (PDF373 KB) HC 350 | Published 21 Mar 2014

    Evidence given by Dr Kim Holt, Patients First, Helene Donnelly OBE, Ambassador for Cultural Change, Staffordshire and Stoke on Trent Partnership NHS Trust, and Cathy James, Chief Executive, Public Concern at Work

  • 11 Feb 2014 - Complaints and Raising Concerns - oral evidence | PDF version (PDF326 KB) HC 350 | Published 19 Feb 2014

    Evidence given by Rt Hon Ann Clwyd MP; Anna Bradley, Chair, Healthwatch, and Robert Francis QC, Honorary President, Patients Association (at 3.00 pm).

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