Catering and Retail Services in the House of Commons - Administration Committee Contents

Written evidence submitted by The Scottish Parliament

Thank you for your letter dated the 15th September 2010. My colleague has forwarded it to me as I am the Facilities Manager responsible for the catering services here at the Scottish Parliament.

In answer to your questions, we do have on-site catering facilities and they are provided by a catering contractor.

The facilities we have are listed below for you:

Staff restaurant—provides hot and cold food items for breakfast and lunch (currently seven days a week, although this is being reviewed) on Tuesday, Wednesday, Thursday evenings during plenary a call order service is available.

Coffee bar—provides hot and cold beverages as well as homebaking, confectionary and retail items (such as newspapers) this outlet is open Monday to Friday only.

Members' Restaurant & bar—provides a lunch and dinner service (during plenary) and lunch only (during recess); open Monday to Friday only and on a Tuesday, Wednesday, Thursday during plenary Members have priority booking although all building users have access.

Public cafe—provides hot and cold food items and beverages within the public area of the building open Monday to Saturday.

Hospitality and Events—we also provide hospitality and events catering available on a booking system. Mainly provided Monday to Friday but also at weekends on request.

Like you, we are also reviewing our services. I have previously been in contact with Sue Harrison, Director of Catering and Retail services, about this as well as my counterparts at the Northern Ireland Assembly and the National Assembly of Wales. We have yet to make any decisions regarding the services and any changes.

I would be very interested to know how you are planning to consult with Members, their staff, and other service users as I am currently producing a survey focusing on our staff restaurant facility and the offer. Are you looking to use a survey or focus groups? Also, if this is something you have done previously, I would be interested to know how it went and if you got from it what you expected.

September 2010

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